Terms and Conditions

Welcome to Kritikalpam Technologies Pvt Ltd (“Kritikalpam,” “we,” “us,” or “our”), a company registered under the Companies Act, 2013, with its registered office at No 1, Channasandra Village, Rajarajeshwarinagar, Bangalore South, Karnataka, India, 560098 (CIN: U62011KA2025PTC200258). These Terms and Conditions (“Terms”) govern your use of our website (https://kritikalpam.com/), services, and any related platforms or applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

1. Acceptance of Terms

By accessing or using the Services, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement. These Terms constitute a legally binding contract between you and Kritikalpam. We reserve the right to update these Terms at any time, and any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.

2. Description of Services

Kritikalpam provides a range of digital services, including but not limited to website and web app development, eCommerce solutions, content management systems (CMS), low-code platforms, AI-powered platforms, and civic-tech solutions. Our Services are designed to empower businesses, governments, and communities. Detailed descriptions of our offerings are available on our website.

3. User Responsibilities

• You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws.
• You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
• You may not use the Services to transmit malicious software, engage in unauthorized access, or infringe on the rights of others.
• Any content you upload or provide must not violate intellectual property rights, privacy rights, or contain defamatory material.

4. Intellectual Property

All content, designs, logos, code, and materials on the website and within our Services (collectively, “Intellectual Property”) are owned by Kritikalpam or its licensors and are protected by Indian and international copyright, trademark, and other laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for personal or business purposes as intended, subject to these Terms. Unauthorized use, reproduction, or distribution of our Intellectual Property is strictly prohibited.

5. Payment and Fees

Certain Services may require payment of fees as outlined during the subscription or service agreement process. All fees are non-refundable unless otherwise stated. We reserve the right to modify pricing at our discretion, with notice provided via the website or email. Payment obligations are governed by the specific terms agreed upon in your contract with us.

6. Limitation of Liability

To the fullest extent permitted by law, Kritikalpam shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to loss of data, profits, or business opportunities. Our total liability shall not exceed the fees paid by you for the Services in the preceding 12 months.

7. Termination

We may suspend or terminate your access to the Services at our discretion if you breach these Terms, with or without notice. Upon termination, your right to use the Services will cease, and any data associated with your account may be deleted, except as required by law.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms shall be resolved through arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by Kritikalpam. The language of arbitration shall be English.

9. Miscellaneous

• These Terms constitute the entire agreement between you and Kritikalpam regarding the Services.
• If any provision is found to be unenforceable, the remaining provisions will remain in effect.
• Our failure to enforce any right or provision does not constitute a waiver of that right.

Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and other information you provide when registering, subscribing, or contacting us.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.
• Transaction Data: Payment information and details of Services purchased, processed through secure third-party payment gateways.
• Content Data: Information you upload or provide while using our Services (e.g., documents, images), subject to your consent.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services.
• Process transactions and manage your account.
• Communicate with you about updates, offers, or support.
• Analyze usage patterns to enhance user experience and develop new features.
• Comply with legal obligations and protect our rights or safety.

3. Legal Basis for Processing

We process your personal data based on:

• Your consent where required (e.g., for marketing communications).
• The necessity to perform a contract with you (e.g., delivering Services).
• Our legitimate interests (e.g., improving our website and Services).
• Compliance with legal obligations under Indian law.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Third parties who assist with hosting, payment processing, or analytics (e.g., Google Analytics), under confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to this Privacy Policy.

5. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data, subject to legal and operational constraints.

7. Your Rights and Choices

Under applicable data protection laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to processing of your data.
• Request portability of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at hello@kritikalpam.com. We will respond within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling cookies may affect functionality.

9. International Data Transfers

Your information may be processed or stored in India or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in compliance with Indian laws.

10. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please reach us at:

• Email: hello@kritikalpam.com
• Phone: 8050611655
• Address: No 1, Channasandra Village, Rajarajeshwarinagar, Bangalore South, Karnataka, India, 560098

Kritikalpam Technologies is committed to transparency and accountability in handling your data. Thank you for trusting us to be part of your digital journey.